This means eBay's shipping calculator is fully aware of the shipping rates for both services. The Seller is responsible. eBay Shipping Tips #3: Order Free USPS Boxes. Find the item number, click on “More Actions” then “Create Claim.” See below: If you use Seller Hub, here’s how to file a lost or damaged claim: Go to Shipping Labels in Seller Hub. eBay Shipping Tips #12: Use Flat Rate Shipping Instead of Calculated Unfortunately, eBay’s shipping calculator isn’t fool-proof. If you set up your PFS-Residential service on USPS.com, you can request a refund online. I noticed a tiny broken piece and when i took it out 2 other parts were broken. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The company recommends that sellers don’t extend handling times on listings. It was not damaged before it left my house, I have pictures to prove it. And it doesn't matter how loosely things are packaged on the inside. However, the packaging was damaged (the buyer re-used my original package) Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. Paypal said it's my responsibility to get the item to the buyer even if USPS screwed up or the buyer didn't purchase the optional insurance. USPS may want to pick up the damaged item to do their own inspection of damage, especially if the item is worth a lot of money. Create or join a group today! Did she use all of your original packaging? So, eBay is suggesting to sellers, after they've charged the lower/lowest USPS rate, to spend OUR money, and choose more expensive alternative shipping "to improve the buying experience."" You can order which every size you need online and have them shipped directly to your house at no cost. Right now if you have a BIN price on things, its only 35 cents with free shipping and 30 days for the listing. I don't accept returns of items that were damaged in shipping. However, if the item is delivered after the extended estimated delivery date, eBay will only remove shipping-related negative or neutral feedback. If the item shows up late because of a carrier delay, eBay will remove the shipping defect for late shipment. The OP needs only file a claim with Paypal. Additional coverage through eBay Labels is also available up to $500 (only for domestic services). UPS and USPS are the only shipping service that has been integrated into eBay. Thanks for the tag @pjcdn2005 - this whole situation is interesting. First this guy screws me on the shipping, now this. Regarding the customs fees, it's only GST (about $20) and $60 UPS brokerage fees which I'm not getting back from them I guess even if CBSA refunds the tax back. Does anyone know if I can use the usual CBSA informal adjustment request form since it's for non commercial use only? You can withhold the original shipping amount since it was a buyers remorse return. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … The long version can be found at the FTC website. Stay up to date on any technical or platform issues that may be impacting your business. So I would have to pay for the return shipping even if they changed their mind? Remember, they don’t get excited about paying out damage claims. We'd consider an item returned to you even if it was scanned as owing customs or duties, and would ask you to issue a refund if asked to step in. USPS Priority Mail. I live in NC and the buyer lives in CA. Which party is responsible for filing the insurance claim when an item is damaged in shipping? On the Amazon platform you, the Seller are responsible for the item as it is in the hands of the carrier you contracted with to deliver it. Last month, eBay announced seller protections against shipping defects through August 31, and the company will continue to extend these protections as long as strains on carriers affect delivery dates. USPS usually sends claim decisions within 5-10 days. First this guy screws me on the shipping, now this. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them.. As advised, you just state in the dispute that the item was sent via the Global Shipping Programme and has been forworded by them to the buyer, and according to eBay and GSP policy you are not responsible for damage in transit from the GSP to the buyer: Letter or package getting lost or damaged items adjustment request form since it not. In many cases the buyer about the damage yet with fellow members while you get the Money UPS. 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